For Further Information
Centralized Complaint Intake Program
The New York State Department of Health's Centralized Complaint Intake hotline may be used 24 hours a day, seven days a week, to report concerns about nursing home care please visit our Complaints About Nursing Home Care website.
Nursing Home Regional Offices
During normal business hours (Monday-Friday 8:30am - 4:30pm), you may also contact the Health Department office in your area at the address and telephone number below:
Capital District Regional Office
Frear Building-2nd FloorFulton Street
Troy, New York 12180-3298
(518) 408-5300
Covering these counties: Albany, Clinton, Columbia, Delaware, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, Washington
Western Region
Buffalo Office
584 Delaware AvenueBuffalo, New York 14202-1295
(716) 847-4320
Covering these counties: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, Wyoming
Rochester Office
335 East Main StreetRochester, New York 14604
(585) 423-8020
Covering these counties: Chemung, Livingston, Monroe, Ontario, Seneca, Schuyler, Steuben, Wayne, Yates
Central New York Regional Office
217 South Salina StreetSyracuse, New York 13202-3592
(315) 426-7696
Covering these counties: Broome, Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, St. Lawrence, Tioga, Tompkins
Metropolitan Area Regional Office
New York City Office90 Church Street, 15th Floor, LTCP/NH
New York, New York 10007-2919
(212) 417-4999
Covering the five boroughs of New York: Bronx, Brooklyn (Kings County), Manhattan (New York County), Queens, Staten Island (Richmond County)
New Rochelle Office
145 Huguenot Street-6th FloorNew Rochelle, New York 10801-5291
(914) 654-7058
Covering these counties: Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster, Westchester
Long Island Office
Court House Corporate Center320 Carlton Avenue, Suite 5000
Central Islip, New York 11722
(631) 851-3606
Covering these counties: Nassau, Suffolk
Long Term Care Ombudsman Program
(800) 342-9871
The Long Term Care Ombudsman Program is a federal advocacy program dedicated to protecting people living in long term care facilities. In New York State, the Office for the Aging operates the program though it's Office of the State Long Term Care Ombudsman. Ombudsmen spend an average of four to six hours a week in each of their assigned facilities, advocating for the residents.
New York State Office for the Aging (New York City)
(212) 962-2720
Additional Resources
The Commission on Quality of Care and Advocacy for Persons with Disabilities
(800) 624-4143
The Commission on Quality of Care and Advocacy for Persons with Disabilities is responsible for the protection and advocacy system for developmentally disabled individuals and mentally ill individuals.
New York State Insurance Department
(800) 342-3736