For Further Information

Centralized Complaint Intake Program

The New York State Department of Health's Centralized Complaint Intake hotline may be used 24 hours a day, seven days a week, to report concerns about nursing home care please visit our Complaints About Nursing Home Care website.

Nursing Home Regional Offices

During normal business hours (Monday-Friday 8:30am - 4:30pm), you may also contact the Health Department office in your area at the address and telephone number below:

Capital District Regional Office

Frear Building-2nd Floor
Fulton Street
Troy, New York 12180-3298
(518) 408-5300

Covering these counties: Albany, Clinton, Columbia, Delaware, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, Washington

Western Region

Buffalo Office

584 Delaware Avenue
Buffalo, New York 14202-1295
(716) 847-4320

Covering these counties: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, Wyoming

Rochester Office

335 East Main Street
Rochester, New York 14604
(585) 423-8020

Covering these counties: Chemung, Livingston, Monroe, Ontario, Seneca, Schuyler, Steuben, Wayne, Yates

Central New York Regional Office

217 South Salina Street
Syracuse, New York 13202-3592
(315) 426-7696

Covering these counties: Broome, Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, St. Lawrence, Tioga, Tompkins

Metropolitan Area Regional Office

New York City Office
90 Church Street, 15th Floor, LTCP/NH
New York, New York 10007-2919
(212) 417-4999

Covering the five boroughs of New York: Bronx, Brooklyn (Kings County), Manhattan (New York County), Queens, Staten Island (Richmond County)

New Rochelle Office

145 Huguenot Street-6th Floor
New Rochelle, New York 10801-5291
(914) 654-7058

Covering these counties: Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster, Westchester

Long Island Office

Court House Corporate Center
320 Carlton Avenue, Suite 5000
Central Islip, New York 11722
(631) 851-3606

Covering these counties: Nassau, Suffolk

Long Term Care Ombudsman Program

(800) 342-9871

The Long Term Care Ombudsman Program is a federal advocacy program dedicated to protecting people living in long term care facilities. In New York State, the Office for the Aging operates the program though it's Office of the State Long Term Care Ombudsman. Ombudsmen spend an average of four to six hours a week in each of their assigned facilities, advocating for the residents.

New York State Office for the Aging (New York City)

(212) 962-2720

Additional Resources

The Commission on Quality of Care and Advocacy for Persons with Disabilities

(800) 624-4143

The Commission on Quality of Care and Advocacy for Persons with Disabilities is responsible for the protection and advocacy system for developmentally disabled individuals and mentally ill individuals.

New York State Insurance Department

(800) 342-3736