Single Source Procurement: Emergency Call Center Services

Pursuant to New York State Finance Law § 163.10(b), The New York State Department of Health is presenting the following summary of relevant circumstances, and material and substantial reasons why a competitive procurement was not feasible.

The New York State Department of Health has made a determination to issue a Single Source Procurement to temporarily extend contract C025881 with Telelink for emergency call center services.

Telelink was awarded a contract as a result of the competitive procurement process. This is a six-month extension of the contract under the same terms, conditions, and pricing authorized under the existing contract. The single source extension period will allow for the continuation of critical services pending outcome of a new competitive procurement to obtain these services.

Procurement / Program Name Emergency Call Center Services
Contractor Name(s) Telelink
Contract Period Six-Month Extension
Contract Number C025881