Managed Long-Term Care Enrollee Rights

When you are a member of any New York State Managed Long-Term Care Plan:

  • You have the Right to receive medically necessary care.
  • You have the Right to timely access to care and services.
  • You have the Right to privacy about your medical record and when you get treatment.
  • You have the Right to get information on available treatment options and alternatives presented in a manner and language you understand.
  • You have the Right to get information in a language you understand; you can get oral translation services free of charge.
  • You have the Right to get information necessary to give informed consent before the start of treatment.
  • You have the Right to be treated with respect and dignity.
  • You have the Right to get a copy of your medical records and ask that the records be amended or corrected.
  • You have the Right to take part in decisions about your health care, including the right to refuse treatment.
  • You have the Right to be free from any form of restraint or seclusion used as a means of coercion, discipline, convenience or retaliation.
  • You have the Right to get care without regard to sex, race, health status, color, age, national origin, sexual orientation, marital status or religion.
  • You have the Right to be told where, when and how to get the services you need from your managed long-term care plan, including how you can get covered benefits from out-of-network providers if they are not available in the plan network.
  • You have the Right to complain to the New York State Department of Health or your Local Department of Social Services; and, the right to use the New York State Fair Hearing System.
  • You have the Right to appoint someone to speak for you about your care and treatment.
  • You have the Right to make advance directives and plans about your care.