Health Home Reportable Incidents

The New York State Department of Health (the Department) is responsible for the oversight of Health Homes (HH), a care management service model which ensures all of the professionals involved in a member´s care communicate with one another so that the member's medical, behavioral health (mental health and/or substance use disorders), and social service needs are addressed in a comprehensive manner. A reportable incident is an event involving a member, which has, or may have, an adverse effect on the life, health, or welfare of the member.

Any questions regarding the Health Home Incident Reporting Policy or Procedure can be directed to HHRedesignation@health.ny.gov.

Effective April 1, 2021 incidents should be reported via the Incident Reporting and Management System (IRAMS) at the following link: https://increp.health.ny.gov

  • IRAMS User Guide – April 2021 (PDF)
  • IRAMS FAQ – April 2021 (PDF)
  • Incident Reporting and Management System (IRAMS) User Introduction for Health Homes and Care Management Agencies – PDF | Recording (YouTube) – March 2021 (PDF)
  • Incident Reporting and Management System (IRAMS) User Introduction for HCBS Providers and C-YES – PDF | Recording (YouTube) – March 2021 (PDF)