Overview of Children and Family Treatment and Support Services Manual Updates

  • Notice is also available in Portable Document Format (PDF)

To: NYS Children and Family Treatment and Support Services (CFTSS) Service Providers

Re: Updated CFTSS Provider Manual

Date: February 1, 2021

As a result of recent feedback from providers of CFTSS regarding the need for more flexibility in collateral contacts to ensure quality of care for children and their families, New York State (NYS) is reissuing a revised version of the Provider Manual to reflect updated information on allowable modalities for service provision. For ease of review, we have outlined the major edits below.

Additions Made to the CFTSS Manual:
Service Modality (In Manual) (Updated Additions)
Other Licensed Practitioner
  • Collateral
    • OLP service delivery may also include collateral contact with or without the child present, as long as the contact is identified on and directly related to the child/youth´s goals, in the treatment plan.
Crisis Intervention
  • Collateral contacts allowable in the Manual (if face to face intervention was provided to the child/family)
Community Psychiatric Supports and Treatment
  • Collateral contacts allowable in the Manual
Psychosocial Rehabilitation
  • Family
    • PSR service delivery may also include family contact with or without the child present, as long as the contact is identified on and directly related to the child/youth´s goals, in the treatment plan.
    • Collateral
      • Collateral contact with or without the child and/or family present, as long as the contact is identified on and directly related to the child/youth´s goals and treatment plan. E.g. Collateral contacts may include sharing techniques and information with a collateral(s) so they can better respond to the needs of the child.
Family Peer Support Services
  • Collateral
    • Collateral contact with or without child/family present, as long as the contact is identified on and directly related to the child/youth´s goals, in the treatment plan.
Youth Peer Support
  • Collaterals are not allowable in the Manual and not included under the State Plan

If you are a designated provider and have any service-related questions, please feel free to contact the identified lead agency, the Office of Mental Health (OMH), the Office of Children and Family Services (OCFS) or the Office of Addiction Services and Supports, as outlined in your designation letter.

To find out how to be approved provide services, you may submit any inquiries to the provider designation mailbox at: OMH-Childrens-Designation@omh.ny.gov.

For general Children´s Behavioral Health Transition questions please submit to: BH.Transition@health.ny.gov

Thank you,
The NYS State Interagency Team