Technical Assistance

NYS has multiple efforts to assist providers and ensure a successful behavioral health transition to managed care. These efforts consist of the following:

  1. Managed Care Technical Assistance Center (MCTAC)
  2. Health Information Technology (HIT) Support
  3. Start-up Assistance for Designated HCBS Providers

MCTAC provider trainings

To ensure that providers are well-prepared for the behavioral health transition, NYS has partnered with the Managed Care Technical Assistance Center (MCTAC). MCTAC is a partnership between the McSilver Institute for Poverty Policy and Research at New York University School of Social Work and the National Center on Addiction and Substance Abuse (CASA) at Columbia University, as well as other community and state partners. It provides tools and trainings that assist providers to improve business and clinical practices as they transition to managed care.

MCTAC is receiving ongoing stakeholder input through a workgroup that includes advocates, provider organizations, and state and city partners.

In the fall of 2014 MCTAC traveled across NYS and hosted a kick-off event for providers to learn about the resources available to them through MCTAC. Accompanying MCTAC were DOH, OMH, and OASAS representatives discussing the behavioral health transition to managed care; the new services available to individuals with serious mental illness and substance use disorders; and how this transition impacts providers. This kick-off event can be viewed on the MCTAC website at the following location:

Currently MCTAC is offering the following trainings for providers:

  • Contracting
  • Business & Clinical Operations Innovation
  • Overview of Home and Community Based Services
  • Evaluating, Measuring, & Communicating
  • Billing, Finance & Revenue Cycle
  • Utilization Management
  • MCTAC is developing dedicated HCBS provider trainings
    • Specific HCBS services (with Centers for Practice Innovations)
    • Business Practices targeted at small providers

Additionally, NYU´s McSilver Institute is also developing technical assistance specific to Child and Adolescent providers´ needs in preparation for Children´s Managed Care implementation.

For additional information about the trainings and technical assistance MCTAC offers please refer to their website:

Managed Care Behavioral Health - Health Information Technology (HIT)

NYS is developing a process to assist behavioral health providers who do not currently have the technological infrastructure to efficiently transition to a managed care system. Funding will be targeted first to agencies with little or no Medicaid or Medicaid Managed Care experience.

HCBS Provider Start-up Grants

NYS will assist HCBS providers with start-up funds. Providers will need to demonstrate a contractual relationship (or letters of intent) with HARPs. Funding will be targeted first to agencies with little or no Medicaid or Medicaid Managed Care experience.

NYS will release notifications of funding availability in June.

Provider FAQs

For a list of frequently asked questions from providers, please view the following: