About Medicaid Managed Care
What is a Medicaid managed health care plan?
- You have a regular doctor
- You can get regular check-ups
- There is no limit on the number of visits you or your children can have with your doctor
- You can reach your provider's office or health plan 24 hours a day, 7 days a week
- Dental services are available for everyone
- You can access clinics, laboratories, specialists, and hospitals
- For more information, contact the Member Services phone numbers listed in the Availability of Health Plans in New York website
How do I enroll in a Medicaid managed health care plan?
- Call your local Department of Social Services
- Call 1-800-505-5678 or visit New York Medicaid CHOICE
- Visit the New York State Health Department website to find local help, or call 1-800-698-4543. All help is free.
- Visit the New York State of Health Marketplace website to learn about available New York State managed health care plans (commercial, Medicaid, and Child Health Plus). At this website you can compare health plans, apply for financial assistance, and enroll in coverage. The Marketplace is open to all New York State residents.
Having problems with your health care plan?
| For issues regarding Medicaid Managed Care | Contact the NYS Department of Health Helpline at 1-800-872-2777 or email managedcarecomplaint@health.ny.gov |
| For issues about the care you are receiving | Contact the New York State Department of Health website, or call 1-800-206-8125 |
| Have you been denied coverage? | Contact the New York State Department of Financial Services external appeals website, or call 1-800-400-8882 |
