NHTD Quality Management Program Tools and Processes

There are many tools and processes associated with the NHTD waiver's QMP. These are described elsewhere in this Program Manual and include, but are not limited to:

1. NHTD Waiver Program Manual
2. RRDS Interview with Potential Participants
3. Participants' Choice of Waiver Services and Providers
4. Provider Self-Monitoring Tools
5. Provider Participant Satisfaction Survey
6. Fair Hearing Procedures
7. Participants' Rights and Responsibilities Form
8. Waiver Contact List
9. RRDS Interview with Potential Waiver Service Providers
10. DOH Surveillance of Providers
11. Vendor Hold and Disenrollment of Providers
12. Review of Service Plans by RRDS/QMS
13. Retrospective Record Review
14. Participant Satisfaction Survey
15. Participants' Signature On Service Plans
16. Plan for Protective Oversight
17. Assurances for Timely Submission of Service Plans and Individual Service Reports
18. Addendum to Service Plan
19. Complaint/Grievance Reporting and Investigation
20. Incident Reporting Policy
21. Examination of Claim Detail Reports
22. DOH Coordination with Other State Agencies
23. DOH Technical Assistance to RRDC and to QMS Contracts
24. DOH/RRDS Quarterly Meetings with DOH
25. RRDS Technical Assistance to Providers, Waiver Participants and Family Members
26. DOH/QMS Quarterly Meetings with DOH
27. QMS Technical Assistance to Providers
28. Accessibility of DOH WMS
29. Policy Clarification Letters
30. Coordination with LDSSs
31. Technical Amendment Requests to CMS
32. DOH Annual Report to CMS
33. Standardized Reporting by Contractors
34. Waiver Complaint Line
35. Regional Forums
36. Quality Advisory Board