Complaints about New York State Hospitals and Diagnostic and Treatment Centers

The New York State Department of Health is responsible for the ongoing surveillance of acute and primary care facilities in New York State to assure compliance with Article 28 of the Public Health Law. One of our primary program components in fulfilling this responsibility is the complaint review system. State Health Department regulations allow individuals to register complaints with the Department about the care and services provided by hospitals and diagnostic and treatment centers.

To initiate a complaint about a hospital or a diagnostic and treatment center, you may call the toll-free number at 1-800-804-5447, or you may print and complete the Health Facility Complaint Form,

and send it to:

  • New York State Department of Health
    Centralized Hospital Intake Program
    Mailstop: CA/DCS
    Empire State Plaza
    Albany, NY 12237