Assisted Living

The Adult Care Facility Centralized Complaint Intake Program's business hours are from 8:30am to 4:45pm Monday through Friday, excluding holidays. Complaints made after hours may be left on the hotline's voicemail system and will be addressed within 1-2 business days. Please include your name, phone number (with area code), and a brief description of the issue or concern to which you called. All information provided is kept confidential.

*You have the option to remain anonymous. If wishing to remain anonymous, it is important for you to leave as much detailed information (if known) regarding the circumstances about which you are calling, such as the facility name and address, names of involved residents and staff, and date and time of the incident.

CENTRALIZED COMPLAINT INTAKE PROGRAM FOR ADULT CARE FACILITIES: 1-866-893-6772