Long Term Home Health Care (Lombardi) Program Complaint Process

Do you have a complaint regarding the Long Term Home Health Care Program (LTHHCP)?

Complaints about specific LTHHCP services should primarily be made directly to your LTHHCP provider agency. The contact numbers are listed on the "Consumer Contact Information" sheet given to each participant at the time of waiver enrollment, at each reassessment, and whenever requested.

The New York State Department of Health (NYSDOH) also operates a Home Health Care Hotline that affords individuals the opportunity to register grievances or complaints about the home care services. To file a complaint, call the toll free hotline at 1-800-628-5972.

All complaints will be forwarded to the NYSDOH Regional Office in which the service provider is located. NYSDOH staff will acknowledge the complaint by letter. The final determination will be communicated in writing to the person initiating the complaint, as appropriate and allowed by HIPAA confidentiality regulations.

Complaints about the LTHHCP waiver may also be filed at the Local Department of Social Services district office. The contact numbers, by County, are listed below.

LDSS Contact Numbers

County Phone
Albany (518) 447-7492
Allegany (585) 268-9622
Broome (607) 778-8850
Cattaraugus (716) 373-8065
Cayuga (315) 253-1011
Chautauqua (716) 753-4421
Chemung (607) 737-5302
Clinton (518) 565-3300
Columbia (518) 828-9411
Cortland (607) 753-5248
Delaware (607) 746-2325
Dutchess (845) 486-3000
Erie (716) 858-8000
Franklin (518) 483-6770
Fulton (518) 736-5600
Genesee (585) 344-2580
Greene (518) 943-3200
Herkimer (315) 867-1291
Jefferson (315) 782-9030
Madison (315) 366-2211
Monroe (585) 774-6000
Montgomery (518) 853-4646
Nassau (516) 227-7474
NYC HRA (718) 557-1399
(877) 472-8411
Niagara (716) 439-7600
Oneida (315) 798-5632
Onondaga (315) 435-2928
Ontario (585) 396-4060
(877) 814-6907
Orange (845) 291-4000
Orleans (585) 589-7000
Oswego (315) 963-5000
Otsego (607) 547-1700
Putnam (845) 225-7040
Rensselaer (518) 270-3928
Rockland (845) 364-3040
St. Lawrence (315) 379-2111
Saratoga (518) 884-4148
Schenectady (518) 388-4470
Seneca (315) 539-1800
Steuben (607) 776-7611
Suffolk Ronkonkoma (631) 854-9700
Riverhead (631) 852-2710
Hauppauge (631) 853-8730
Sullivan (845) 292-0100
Tioga (607) 687-8300
Tompkins (607) 274-5359
Ulster (845) 334-5000
Warren (518) 761-6321
Washington (518) 746-2300
Wayne (315) 946-4881
Westchester (914) 995-5000
Wyoming (585) 786-8900
Yates (315) 536-5183