Medicaid Members

General Questions and Information

  • Medicaid Helpline 1-855-648-1909. TTY 1-800-662-1220
    Hours: Monday - Friday 8AM - 8PM, Saturday 9AM - 1PM.
    The Medicaid helpline can assist Medicaid members and caretakers with questions about their pharmacy benefits.
  • New York Medicaid Choice (800) 505-5678
    Hours: Monday - Friday 8:30AM - 8PM, Saturday 10AM - 6PM.
    New York Medicaid Choice is New York State's managed care enrollment program. Medicaid members who are enrolled in Fee-For-Service and need assistance enrolling in a managed care plan should contact Medicaid Choice. Counselors will assist them with enrolling in the managed care plan of their choice.
  • Local Departments of Social Services
    Use this website to find contact information for a department of social services (DSS) by county.

Pharmacy Benefit Tools

The member website provides information about the Medicaid Pharmacy Program. Medicaid members can use the tools on this website to:

  • Find a Medicaid pharmacy or medical equipment supplier
  • Search for prescription drugs and over-the-counter products covered by Medicaid
  • Search for medical supplies covered by Medicaid