Home Care - Information for Consumers

Complaints about care? Call 1-800-628-5972

Home care is a health service provided in the patient's home to promote, maintain, or restore health or lessen the effects of illness and disability. Services may include nursing care; speech, physical and occupational therapies; home health aide services and personal care services.

Please be advised that New York State Public Health Law requires that an organization must be licensed or certified as a home care agency by the New York State Department of Health in order to provide or arrange for home care services in New York State.

Certified Home Health Agencies (CHHAs) provide part-time, intermittent health care and support services to people who need intermediate and skilled health care.

Licensed Home Care Services Agencies (LHCSAs) offer home care services to people who pay out of pocket (with their own funds) or have private insurance coverage.

To view information on specific Certified Home Health Agencies and Licensed Home Care Service Agencies, including available quality measures, please visit the Home Health and Hospice Profiles

The Home Care Registry provides limited information about individual Home Health Aides and Personal Care Aides that have successfully completed state approved training program. To access the Home Care Registry, please visit:

Managed long-term care (MLTC) is a system that streamlines the delivery of long-term services to people who are chronically ill or disabled and who wish to stay in their homes and communities.

Information on services for:

Individuals Aged 60 and Over

  • The Expanded In-Home Services for the Elderly Program (EISEP) - provides non-medical services and supports for seniors who need help with basic daily activities, or require assistance with shopping, cooking, or paying bills. To be eligible, individuals must be at least 60 years old, cannot be eligible to receive similar services under other government programs, such as Medicaid, and are able to reside safely in the community.

Individuals over 65 years of age

Individuals with Developmental Disabilities

Individuals with Physical Disabilities

Individuals with Traumatic Brain Injuries

Alzheimer/Dementia Patients

Persons with AIDS


If you need more information about Home Care, please contact the Division of Home and Community Based Services at 518-408-1638 or homecare@health.ny.gov