EPIC Application and Contact Information

How can I get an EPIC application?

How can I find out more about EPIC?

  • EPIC operates a toll-free Helpline which is available from 8:00AM to 5:00PM, Monday through Friday. Call 1-800-332-3742 (TTY 1-800-290-9138) for more information or to request an application.
  • You can also write to us at:
    P.O. Box 15018
    Albany, NY 12212-5018
  • Or email us at: nysdohepic@primetherapeutics.com.

Other Issues


If at any time you disagree with any decision affecting your enrollment in the program, you have the right to request that the issue be reviewed. This process is called a reconsideration. Some examples of decisions that you may question are:

  • The disapproval of your application or renewal form;
  • The amount of your income that we record to determine your eligibility or premium assistance;
  • Cancellation of your EPIC coverage because you have not completed, signed and returned the Request for Additional Information form to EPIC.

You will always receive a written response to your inquiry. If you still disagree with our action, you have the right to a formal administrative hearing conducted by an independent hearing judge. This process is meant to protect your rights. You are encouraged to use it if you do not agree with a decision.

To ask for a reconsideration, you can write to the address above or call our toll-free Helpline at 1-800-332-3742. Please include your name and EPIC identification number on all letters sent to the EPIC program. This will help us respond quickly to your request.

If You Lose Your Card

If you lose your card, just call our toll-free Helpline at 1-800-332-3742 to report the loss, and we will mail you a new card.

Your EPIC Records

All EPIC records are kept strictly confidential and are maintained by EPIC in Albany. You may obtain copies of your records by writing to:

Records Access Officer
P.O. Box 15091
Albany, NY 12212-5091

If You Want To Cancel Your EPIC Coverage

To cancel your coverage you can call our toll-free Helpline at 1-800-332-3742.

Fraud And Abuse Hotline

If you think that an EPIC participant or a pharmacy is misusing or abusing the program, you can call the Fraud and Abuse Hotline by dialing toll-free 1-800-332-3742, Option #3. You will not be asked for your name or any other personal data. All calls are strictly confidential.