Medicaid Satisfaction Survey Report - May 2020

Consumer Satisfaction Survey of Adults Enrolled in Medicaid Managed Care Plans

The New York State Department of Health (NYSDOH) sponsors a member experience survey every other year for adults enrolled in Medicaid managed care plans. The Department uses the results from this biannual survey to determine variation in member satisfaction among the plans.

Assessing Health Care Quality From the Patient's Perspective

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys ask consumers and patients to report on and evaluate their experiences with health care. CAHPS, a program of the U.S. Agency for Healthcare Research and Quality, provides nationally used surveys that cover topics that are important to consumers, such as communication skills of providers and ease of access to healthcare services, health care providers and health plans.

DataStat, Inc. conducted the survey on behalf of the NYSDOH using the CAHPS 5.0H Adult Medicaid survey. A copy of the questionnaire can be found in Appendix A of the reports. The results in the Adult 2020 reports indicate continuing high levels of satisfaction with providers and plans.

Below, please find links to statewide and plan-specific reports for Mainstream Medicaid Managed Care plans (MMC), HIV Special Needs Plans (SNP), and Health and Recovery Plans (HARP).

Adults Enrolled in Medicaid Managed Care Health Plans Survey - CAHPS - May 2020

Adult Medicaid Special Needs Plan Survey - CAHPS - May 2020

Adults Enrolled in Health and Recover Plans (HARP) Survey – CAHPS – May 2020