Model Standards for Internship Modules

Administration

• Establish care recipient service policies and procedures that follow Federal and State laws, rules and regulations.
• Ensure the planning, development, implementation/execution, monitoring and evaluation of policies and procedures for responses to care recipient incidents, accidents and/or emergencies.
• Ensure care recipient rights and individuality with all aspects of care.
• Integrate support network's perspectives to maximize care recipient quality of life and care.
• Ensure the provision of a customer service culture that leads to a quality experience for care recipients.
• Establish the planning, development, implementation, monitoring and evaluation of employee disciplinary policies and procedures.
• Promote a positive work environment (using techniques such as conflict resolution, diversity training and staff recognition programs).
• Facilitate effective written, oral and electronic communication among management and employees.
• Establish a culture that encourages employees to embrace care recipient rights.
• Monitor and evaluate the integrity of financial reporting systems and audit programs.
• Develop, implement, monitor and evaluate systems to improve financial performance.
• Manage and adjust expenses with fluctuations in census/occupancy/care recipient levels (such as staffing ratios).
• Monitor and address changes in the industry that may affect financial viability.
• Ensure that physical environment policies and practices comply with applicable Federal, State and local laws and regulations.
• Ensure the planning, development, implementation, monitoring and evaluation of emergency and disaster preparedness program, including linkage to outside emergency agencies.
• Identify opportunities to enhance the physical environment to meet changing market demands.
• Establish, maintain and monitor an environment that promotes choice, comfort and dignity for care recipients.
• Ensure compliance with applicable Federal and State laws, rules, and regulations.
• Promote ethical practice throughout the organization.
• Develop, implement, monitor and evaluate policies and procedures that comply with directives of governing body.
• Develop, communicate and champion the service provider's mission, vision and values to stakeholders.
• Develop, implement and evaluate the strategic plan with governing body's endorsement.
• Identify, foster and maintain positive relationships with key stakeholders.
• Solicit information from appropriate stakeholders for use in decision-making.
• Manage the service provider's role throughout any survey/inspection process.
• Develop and implement an intervention(s) or risk management program(s) to minimize or eliminate exposure.
• Identify and respond to areas of potential legal liability.
• Develop, implement and evaluate the organization's quality assurance and performance improvement programs.
• Lead organizational change initiatives.
• Facilitate effective internal and external communication strategies.

Human Resources

• Ensure that human resources management policies and programs comply with Federal and State rules and regulations.
• Establish the planning, development, implementation, monitoring and evaluation of recruitment, selection, and retention practices.
• Establish the planning, development, implementation, monitoring and evaluation of employee training and development programs.
• Establish the planning, development, implementation, monitoring and evaluation of employee evaluation programs.
• Establish the planning, development, implementation, monitoring and evaluation of compensation and benefit programs.
• Establish the planning, development, implementation, monitoring and evaluation of employee health and safety programs.
• Establish the planning, development, implementation, monitoring and evaluation of employee satisfaction and organizational culture.
• Establish the planning, development, implementation, monitoring and evaluation of employee disciplinary policies and procedures.
• Establish the planning, development, implementation, monitoring and evaluation of employee grievance policies and procedures.
• Establish the planning, development, implementation, monitoring and evaluation of leadership development programs.
• Ensure employee records and documentation systems are developed and maintained.
• Promote professional development of all team members.

Nursing

• Ensure plans of care are evidence-based, established, implemented, updated and monitored based on care recipient preferences and assessed needs.
• Ensure the planning, development, implementation/execution, monitoring and evaluation of admission/move-in process, including pre-admission/pre-move in information, to promote a quality experience for care recipients.
• Ensure the planning, development, implementation/execution, monitoring and evaluation of discharge/move-out process to promote a quality experience for care recipients.
• Ensure the planning, development, implementation/execution, monitoring and evaluation of programs to meet care recipient psychosocial needs and preferences.
• Ensure the planning, development, implementation/execution, monitoring and evaluation of medication management that supports the needs of care recipients.
• Ensure the planning, development, implementation/execution, monitoring and evaluation of policies and procedures for responses to care recipient incidents, accidents and/or emergencies.
• Ensure the planning, development, implementation/execution, monitoring and evaluation of education intended for care recipients and their support networks.
• Ensure care recipient rights and individuality with all aspects of care.
• Ensure the provision of a customer service culture that leads to a quality experience for care recipients.
• Promote a safe work environment (such as safety training and employee risk management).
• Ensure the planning, development, implementation, monitoring and evaluation of infection control and sanitation.
• Ensure the planning, development, implementation, monitoring and evaluation of appropriate Health Insurance Portability and Accountability Act (HIPAA) compliant technology infrastructure.
• Assess care recipient environment for safety, security and accessibility and make recommendation for referral or modification.
• Promote and monitor satisfaction of the care recipients and their support networks.
• Educate stakeholders on services provided, regulatory requirements and standards of care.

Business Office/Financial Management

• Ensure the planning, development, implementation/execution, monitoring and evaluation of systems for coordination and oversight of contracted services.
• Ensure that financial management policies, procedures and practices comply with applicable Federal and State regulations.
• Develop, implement and evaluate the service provider's budget.
• Oversee the billing and collections process and monitor the accuracy of charges and timely collection of accounts.
• Negotiate, interpret and implement contractual agreements to optimize financial viability.
• Develop, implement, monitor and evaluate financial policies and procedures that comply with Generally Accepted Accounting Principles (GAAP).
• Establish safeguards for the protection of the service provider's assets (such as insurance coverage, risk management).
• Ensure the planning, development, implementation, monitoring and evaluation of appropriate HIPAA compliant technology infrastructure.
• Implement, monitor and evaluate information management and technology systems to support service provider's operations.
• Develop, implement, and monitor comprehensive sales, marketing and public relations strategies.
• Ensure that written agreements between care recipients and service providers protect the rights and responsibilities of both parties.

Diet

• Ensure the planning, development, implementation/execution, monitoring and evaluation of nutritional needs and preferences of care recipients.
• Ensure the planning, development, implementation/execution, monitoring and evaluation of dining experience that meets the needs and preferences of care recipients.

Rehabilitation

• Ensure the planning, development, implementation/execution, monitoring and evaluation of a rehabilitation program to maximize optimal level of functioning and independence for care recipients.

Medical Records

• Ensure the planning, development, implementation/execution, monitoring and evaluation of a health information management program to meet documentation requirements in compliance with Federal and State regulations.

Activities

• Ensure the planning, development, implementation/execution, monitoring and evaluation of care recipient activities/recreation to meet social needs and preferences.

Social Services/Admissions

• Ensure the planning, development, implementation/execution, monitoring and evaluation of admission/move-in process, including pre-admission/pre-move in information, to promote a quality experience for care recipients.
• Ensure the planning, development, implementation/execution, monitoring and evaluation of discharge/move-out process to promote a quality experience for care recipients.
• Ensure the planning, development, implementation/execution, monitoring and evaluation of education intended for care recipients and their support networks.
• Ensure transportation options are available for care recipients.

Housekeeping/Laundry

• Ensure the planning, development, implementation/execution, monitoring and evaluation of housekeeping and laundry services for care recipients.
• Ensure the planning, development, implementation, monitoring and evaluation of environmental services, housekeeping and laundry.
• Establish, maintain, and monitor physical environment that provides clean, safe and secure home-like surroundings for care recipients, staff, and visitors.

Environmental Management/Maintenance

• Promote a safe work environment (such as safety training and employee risk management).
• Ensure that physical environment policies and practices comply with applicable Federal, State and local laws and regulations.
• Ensure the planning, development, implementation, monitoring and evaluation of a safe and secure environment.
• Ensure the planning, development, implementation, monitoring, and evaluation of maintenance service for property, plant and all equipment, including preventative maintenance.
• Establish, maintain and monitor physical environment that provides clean, safe and secure home-like surroundings for care recipients, staff and visitors.
• Identify opportunities to enhance the physical environment to meet changing market demands.
• Establish, maintain, and monitor an environment that promotes choice, comfort and dignity for care recipients.